Custom clothing is a complex process; there are a number of steps that you and the production unit need to go through in order to get your custom clothing order to you. Unfortunately, on rare occasions, mistakes can be made. If you receive something that you did not approve, have a colour or print problem or a manufacturing issue, contact us immediately. If we have made an error in your order, we will remake or repair your order as soon as possible.
However, if you have ordered the incorrect items or sizes or approved a design that is incorrect or any other issue not within the control of Heini Sports, we cannot take responsibility for that. However, we will work with you to come up with a solution to help you get on the road as soon as we can.
Your garment comes with a one year manufacturing defect warranty. We reserve the right to repair the garment, or if the garment cannot be repaired, remake the garment. Refunds will not be given. We reserve the right to reject a warranty claim if the garment was not used as intended or proper care of the garment was not taken. If you have a warranty issue please contact us immediately for review.
50% deposit is required for all custom orders. Balance may be prepaid with a VISA, MasterCard or direct deposit to Heini Sports. Design and/or production will not begin until deposit has been received. Final balance is due prior to the shipment of goods.
Customers who refuse or cancel orders after Heini Sports has received the deposit, will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of Heini Sports until paid in full.
All custom orders are accepted on a first-come-first-served basis. Please place your order early. Your delivery date will depend on when we receive your final order. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after the customer’s balance is paid in full.
Once the artwork has been approved, no design or order changes will be accepted. No exceptions will be made.
The manufacturer’s logo will appear on all custom garments.
Samples of the order are sent to the customer for final approval. The samples are charged @ 3000 INR per jersey. Samples are not available for sizing purposes. If requested, samples can be sent with a deposit. Samples not returned during your order time frame will be presumed purchased and the appropriate cost will be billed to you.
Customer Information Policy:
Heini Sports collects customer information in an effort to improve our customers’ shopping experience. We may use customer information for marketing and promotional purposes. We do not sell or give online customer information to any outside company or third party. Protecting your order information is a priority. Heini Sports makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology.