Exchange Terms



You may return products purchased from, without any penalty within (7) working days from receiving the purchased products. You may exchange the purchased product with a different one or with a different size.

Mail us the details through your registered email to: If you purchased with a reseller, you will need to go the place of purchase for the return or exchange

After you submit your return/exchange request, you will receive an email confirming your request. The email will indicate a return number that must be attached to the goods you return. Bluedart shipping has to be used to return the goods. If you decide to return products using a different shipping company other than Bluedart, Heini will not be responsible for any loss or damage to the products.

Due to the deep discounts given, items purchased from the factory outlet section/discount purchases on the site cannot be returned.

The products must be returned unused and complete in their original packaging.

Policy does not apply to semi-custom or full custom merchandise due to the specialized nature of the products. We propose that you try a sample before placing any custom design orders.




In case of defective goods, the customer is requested to attach an image of the production defect and the relevant description to the return request to demonstrate the imperfection.

If the return request has been accepted, Heini will let you know if you will receive new products or the refund.

For any further information regarding exchanges or refunds please contact our customer service.




Your refund will be processed after approval. Once your refund has been approved, your money will be credited back to you on one of these ways:

Payment Method Refund Method Refund Time-frame
(After the return is received by Heini)
Credit card/Debit card Credit Card/Debit Card 7-15 business days
Net Banking Net Banking Account
(Credited to Bank Account)
7-15 business days
Wallets Net Banking Account
(Credited to Bank Account)
7-15 business days
UPI UPI 7-15 business days


1. If the original payment method you used to make the payment (credit/ debit card) is no longer valid and/or if payment is made through wallets, Heini will issue the refund through Net Banking(Credited to Bank account). In that event, please send your bank account details through your registered email to

2. If we receive a payment failure notice from your bank, we will send you an e-mail to your registered email asking you to resend the bank account details.